It sounds like a complex implementation. We would need more information, of course, to provide any advice. Please feel free to reach out to sales@navatargroup.com and we’d be happy to chat, if that works for you.

Regards
Alok Misra

1. Telecommunication implementation which has 30+ million active subscribers.
2. Offers Mobile (Primary) + Landline, GPRS, GSM, Broadband and other.
3. Every Technical Element in Physical network is managed by Order Management in CRM.
4. Billing System is integrated with CRM in Real time.
5. Product Catalogue managed in CRM has 1000+ product combinations possible.
6. 75 k expected daily Orders
7. 1500 Customer care users with CTI integrated CRM at any instant of the day
8. CRM Database space is 8 Tera

9. Sales + Service + Marketing and Business Analytics working on same data. Data warehouse also contains network usage data (SMS/users, Calls in particular night)

10. Business Analytics will be used for creating campaigns and Analyzing responses

11. Two competitors (Global companies) creating stiff competition

Regards,
Faisal Iqbal

Siebel would have long gone, but Oracle has saved it. Previously major implementations of Siebel were in US and Europe, now it has gained market in Asia and Middle East, due to strong presence of Oracle.

Mike (Davis), to your question, there is some competition always in the tech industry. Here’s a good blog on that:

http://smoothspan.wordpress.com/2007/10/01/platform-vendors-have-to-be-switzerland/

Salesforce.com has done a phenomenal job of marketing their CRM and platform to the world. Their product managers today are primarily focused on how to put Force.com in the hands of Java developers. Navatar’s product managers are focused on how to improve and enhance operations for the investment management community. Although few can predict the future, our goals are very different and complementary.

Also, here is a good discussion related this blog, that I thought I’d highlight:

http://groups.google.com/group/cloud-computing/browse_thread/thread/4098f7caa2a16b4a#

Here are some good points made, that are worth a mention (I tokk the liberty of extracting some quotes):

…I do agree with you that “shy attempts” to transition the software delivery model to the cloud without rethinking the whole business model is doomed to failure…
– Fabrice Cathala

…There is a significant difference in skill set between burning CDs and operating a large datacenter 24/365 globally…..This is going to be a painful ride for incumbents and their ecosystems. The ones that embrace SaaS aggressively, soon, have a chance. The rest will become the Burroughs, DEC or Wang of this generation.
- Ray Nugent

…there are additional protectors of legacy within small, medium and large enterprise – real IT departments whose employees have kids to feed and put through colllege. The larger the enterprise, the more intransigent the IT department is to moving from legacy. Change is painful and represents a potential career-threatening move for the pioneer within the IT department who presents a vision that may ultimately not be realized….
- Dave Corley

…It’s very hard for existing vendors to incur the chance of losing revenue in their existing market to move in a timely fashion to a new opportunity… Cloud Computing is likely to enable a new set of vendors and change many in the older set from market leaders to legacy maintainers…
- Amy Wohl

For multi-part software-hardware-and services SKUs it was not very flexible.

Your post is timely. I work for a small venture firm that is looking at cloud solutions to manage our fundraising and investor relations. In our research, we came across Navatar as well as Salesforce.com’s venture capital solution. Even though you’re a Salesforce.com partner, doesn’t that put the two of you at odds? It’s not inconceivable to think you might someday be “designed out” by Saleforces.com – a phenomenon I’ve witnessed between Microsoft and its partners.

Curious to learn more. Thanks for your insight

Small and Medium scale companies will surely go into the cloud computing market and buy these on demand CRM models like Salesforce.com, Oracle CRM On Demand or evern Sugar CRM. But the large enterprises such as Banks havent been seen selecting on demand products. They still work on on premise version like Siebel. Companies that are more worried about their data, will hesitate a bit in moving to cloud.

Regardless, Siebel’s future was crushed by salesforce.com. It’s now a dead man walking but, as Michael points out, still earning a nice living off legacy contracts.